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Commitments to Customers
has pledged to focus on customer experience by setting ambitious quality benchmarks and enhancing pre-launch testing, including diverse customer setups for faster issue resolution.
The company is extending warranties on home theater products and speakers by an additional year as part of its efforts to regain customer trust.
Corporate and Product Strategy
Sonos has halted executive bonus payouts for a year, tying them to improvements in app quality and customer trust rebuilding efforts.
The introduction of a Quality Ombudsperson and a Customer Advisory Board aims to ensure transparency and incorporate customer feedback into product development.