Digital Transformation and Savings
The app will become the primary channel for patient communication, aiming to save £200 million over three years by reducing reliance on traditional postal services.
A £50 million investment will facilitate the delivery of 270 million messages through the app this year, enhancing appointment reminders and prescription tracking.
Accessibility and Modernization
Health Secretary emphasizes the modernization of the NHS, likening the convenience of the app to online banking and aiming to reduce missed appointments.
While the app caters to millions, provisions for non-digital users include text messages and letters, ensuring no patient is left behind.