Outage Details
's online banking app experienced a major outage, affecting customers' ability to access their accounts, with error messages prompting them to use the website instead.
The issue, attributed to an update rolled out on Thursday, began around 9 am time, with widespread reports across the country. NatWest is investigating and working to resolve the problem.
Customer Impact and Response
Customers reported difficulties in performing essential banking activities, such as making payments and transferring funds, leading to concerns over missing bill payments or going overdrawn.
NatWest advised customers to use online banking or telephone banking as alternatives and promised updates on the situation. The bank also highlighted that other services remained operational.